Shantel McKnight’s commitment to serving others began early in her career when she worked as a counselor at a local group home. There, she developed a deep appreciation for the responsibility that comes with caring for vulnerable populations. Her hands-on experience supporting patients’ health, safety, and personal development gave her firsthand insight into the operational realities of running a care-focused environment and sparked a passion that would shape her professional path.

Over the years, Shantel has transformed that foundation of compassion into a strategic leadership role within healthcare operations. As Director of Quality Assurance at RS Healthcare, she oversees clinical program strategy, quality oversight, and operational excellence initiatives, ensuring clients receive exceptional, compliant, and patient-centered staffing solutions.

Her responsibilities extend across clinical workflows, regulatory compliance, workforce performance standards, credentialing integrity, and patient safety programs. She plays a critical role in designing and refining high-functioning clinical service models that align operational discipline with compassionate care delivery. Shantel understands that quality in healthcare staffing is not just about documentation,  it is about building systems that protect patients, support clinicians, and uphold client trust.

Her leadership is defined by a steady, analytical approach, a calm and decisive presence, and an unwavering commitment to continuous improvement. She brings clarity to complex regulatory environments and fosters a culture where accountability and excellence are non-negotiable.

At RS Healthcare, Shantel stands at the center of operational integrity, ensuring that every placement, every credential, and every clinical program reflects the highest standards of quality, safety, and professionalism.